Overview

This Refund and Returns Policy outlines our commitment to customer satisfaction regarding food items purchased from [Your Company Name]. We aim to provide high-quality, fresh, and safe products to all our customers. We are committed to customer satisfaction and aim to handle any issues with our products in a fair and timely manner. Below are the terms and conditions for returns and refunds of food items purchased from us.

Eligibility for Returns and Refunds

Due to the perishable nature of products, returns and refunds are only applicable in certain situations, which include

• Damaged or Defective Products: If the item you received is damaged, spoiled, or otherwise defective, please contact us immediately. We will investigate the issue and, if eligible, replace the item or issue a refund.
• Incorrect Products: If you received an item different from what you ordered, please notify us within 24 hours of receipt. We will arrange for a replacement or provide a refund.

2- Non-Eligible Items

The following items are not eligible for return or refund:

• Items that have been opened, consumed, or partially used unless there is a proven defect.
• Products purchased under special promotions, sales, or marked as “non-returnable.”
• Food items that have been improperly stored, resulting in spoilage after receipt.

3- Return and Refund Process

To initiate a return or refund, please follow these steps:

1. Contact Customer Service: Reach out to us within 24 hours of receiving the product by emailing help@pureticks.com or calling us at +92 311 160 63 30. Please provide your order number, details of the issue, and any photos if applicable.
2. Evaluation: Our team will review your request and may ask for further information or images. Once verified, we will approve your return, replacement, or refund based on the circumstances.
3. Return of Product: If required, please return the product to our designated location within 2 days of approval. Items must be in their original packaging and condition.

4- Refund Options

• Refunds will be issued using the original payment method or provided as store credit. Refund processing may take up to 15 business days.
• Cash-on-delivery (COD) orders will be refunded through bank transfer or store credit.

5- Modifications to the Policy

Pureticks reserves the right to modify or update this policy at any time. Please review this policy periodically for any changes.

Need help?

Email us at support@pureticks.com OR WhatsApp us at +92 311 160 63 30 for questions related to refunds and returns.